GMARTPH Shipping Policy

Shipping Policy

1. Shipping Coverage
We deliver nationwide across the Philippines. Our shipping partners ensure that your orders reach you promptly and securely, regardless of your location.

2. Shipping Partners
We use reputable shipping companies such as LBC, J&T Express, Ninja Van, and other trusted couriers to ensure safe and efficient delivery of your orders.

3. Processing Time
Orders are typically processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

4. Estimated Delivery Time

• Metro Manila: 2-5 business days
• Luzon Provinces: 3-7 business days
• Visayas & Mindanao: 5-10 business days
  Delivery times may vary due to factors beyond our control, such as weather conditions, courier delays, or peak seasons.

5. Shipping Fees
Shipping fees are calculated at checkout based on the delivery location and the size/weight of the order. We may offer free shipping promotions from time to time.

6. Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email or SMS. You can use this to monitor the status of your delivery.

7. Failed Delivery & Re-Delivery
If the courier is unable to deliver your package due to incorrect address details or absence of the recipient, a re-delivery attempt may be made. Additional charges may apply for failed delivery attempts.

8. Damaged or Lost Packages
If your package is lost or arrives damaged, please contact us immediately with your order details and photos (if applicable). We will coordinate with the shipping provider to resolve the issue.

9. Contact Us
For any shipping-related inquiries, please reach out to our customer support team via email or our official social media channels.

Thank you for shopping with us!